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What we collect when you enquire, book or visit, why we collect it, who we share it with, and how it is stored.
Last updated: 29 September 2026
This policy explains how CELL Performance Lab collects, uses, stores and shares your personal information, including your health information.
CELL Performance Lab is operated by CELL PERFORMANCE LAB TERRIGAL PTY LTD (ABN 14 700 924 429) at 57 Terrigal Drive, Terrigal NSW 2260. In this policy, “CELL”, “we”, “our” and “us” mean CELL PERFORMANCE LAB TERRIGAL PTY LTD.
We provide health and recovery services, so we handle health information. We follow the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and the Health Records and Information Privacy Act 2002 (NSW).
Health information is considered sensitive information under Australian privacy law. We only collect this information where it is reasonably necessary to provide our services safely and effectively, and with your consent where required.
We collect health information to assess suitability for therapies provided by CELL Performance Lab and to identify any contraindications, risks or precautions that may affect your treatment or participation.
You may make general enquiries anonymously or using a pseudonym. However, we require accurate identification and health information before providing services so we can assess suitability and safety.
We collect information directly from you when you:
We may also collect information when you:
Sometimes we may receive information from another healthcare provider, family member or authorised representative with your consent or where permitted by law.
Where services are provided to a person under 18 years of age, we may collect information from and communicate with a parent, guardian or authorised representative where permitted or required by law.
We use your information to:
We only use health information for the purpose for which it was collected, a directly related purpose you would reasonably expect, or where required or authorised by law.
| Who | Why |
|---|---|
| WellnessLiving | Booking, membership and client management services, including the CELL Performance Lab app |
| Payment providers | Processing payments and direct debits |
| Doctors and other healthcare practitioners | With your consent, or where permitted by law |
| Email and SMS service providers | Appointment reminders and, where permitted, marketing communications |
| IT, accounting, legal and business advisers | To support operation of the business under confidentiality obligations |
| Emergency services, insurers or government authorities | Where required by law or necessary to prevent serious harm |
Our booking, membership and client management systems may utilise cloud infrastructure provided by Amazon Web Services (AWS). Information is protected through encrypted storage, secure hosting environments, access controls and backup systems.
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy requirements.
Where permitted by law, we may send information about services, events, promotions and educational content that may be relevant to you.
You can opt out at any time by:
Appointment reminders, booking confirmations and account-related notices are not marketing communications.
We do not use your health information, scan results, health history or progress information in marketing materials without your written consent.
We only use your image, name, testimonial or story if you have provided written consent. You may withdraw consent at any time for future use.
Our website uses cookies and similar technologies to operate effectively and improve user experience.
We use Google Analytics to understand how visitors use our website and to improve our services. Google Analytics may collect information such as:
This information does not generally identify you personally. You can disable cookies through your browser settings, although some website functionality may be affected.
If you choose to use the InBody app, any information collected through that app is subject to InBody’s own privacy policy and practices.
CELL Performance Lab may use software tools that assist with administration, communications, client scheduling, reporting and service delivery.
These tools do not make healthcare decisions on our behalf. Any clinical recommendations remain subject to professional review and judgement by qualified practitioners.
We use a combination of physical, administrative and technical safeguards to protect personal information. These measures include:
We take reasonable steps to protect information against misuse, interference, loss, unauthorised access, modification and disclosure. Paper records are stored securely and, where appropriate, digitised and securely destroyed.
We retain health records in accordance with applicable legal requirements. Generally, NSW health privacy requirements require health records to be retained:
After the required retention period, records are securely destroyed or permanently de-identified.
If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
You may request access to personal information we hold about you. We aim to respond within 30 days.
In limited circumstances, we may be entitled to refuse access under applicable law. If that occurs, we will provide written reasons. We may charge a reasonable fee for providing copies of records, but not for making a request.
If any personal information we hold is inaccurate, incomplete or out of date, please let us know and we will take reasonable steps to correct it.
If you believe we have not handled your information appropriately, please contact us using the details below. We aim to respond to complaints within 30 days.
If you are not satisfied with our response, you may contact:
For privacy enquiries, access requests, corrections or complaints, please contact our Privacy Officer.
CELL Performance Lab, 57 Terrigal Drive, Terrigal NSW 2260
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or business practices. The current version will always be available on our website and at reception.
Last updated: 29 September 2026 · CELL PERFORMANCE LAB TERRIGAL PTY LTD · ABN 14 700 924 429